Shipping policy
At KILIFE, we prioritize fast, safe, and transparent global shipping for all our premium New Zealand seafood products. To ensure a smooth shopping experience for every customer, please review our detailed shipping policy below.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We arrange shipments promptly to minimize waiting time, ensuring your fresh seafood products are delivered in optimal condition.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Our standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Cost Calculation
Shipping fees are calculated in real time based on the total weight of your order and your delivery address. The exact shipping cost will be clearly displayed on the checkout page before you complete payment. There are no hidden fees for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or local processing fees, which are determined and charged by your local customs authority. These additional charges are the responsibility of the recipient. We highly recommend you check your local import regulations and relevant fees before placing an order to avoid unexpected extra costs.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt professional cold-chain and shockproof packaging materials specially designed for fresh food transportation. Our upgraded packaging effectively protects products from extrusion, damage and temperature changes during long-distance transit, locking in the freshness of New Zealand seafood.
For high-value orders, we provide optional shipping insurance at checkout, offering full protection for your shipment and bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and products upon delivery. If you receive goods with damaged packaging, leakage or severe deformation, please take clear photos, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality defects or discrepancies after signing for the order, please notify our support team within 48 hours of delivery. We will verify the issue promptly and provide reasonable solutions including return, exchange or compensation services.
7. Customer Service Assistance
If you have any questions about order processing, shipping time, customs clearance, freight charges or after-sales problems, our professional customer support team is always ready to help you. Feel free to contact us via email or phone for timely and professional replies.
Final Statement
We are constantly optimizing our logistics system and packaging solutions to deliver fresher, safer and more reliable New Zealand seafood to customers around the world. Thank you for choosing KILIFE!